labubet Privacy Policy

This page describes what we collect when you use labubet and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, and maintain account security. We never sell your data to third parties. Your information is encrypted, stored securely, and shared only with payment processors and compliance teams where necessary.

Our privacy practices apply to all users of labubet across supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with standard data-protection practices and industry-recognized security standards. This policy explains what we collect, how we use it, and what rights you have over your data.

If you have questions about how we handle your information, contact our support team through the in-app help section or email the address listed at the end of this policy. We respond to privacy inquiries within five business days.

What We Collect and Why

We collect personal information in several categories. During account registration, we collect your full name, email address, phone number, date of birth, and password. During KYC verification, we collect your government-issued ID (Indonesian national ID, passport, or driving licence) and a selfie holding that ID. We use this information to confirm your identity, prevent fraud, and comply with legal obligations.

When you deposit or withdraw, we collect payment details — your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account information), transaction amount, and timestamp. We use this information to process your transactions, reconcile your account, and detect suspicious activity. We also collect information about your gameplay — bets placed, game outcomes, account balance changes, and session activity — to calculate your weekly cashback, track your tier progression, and audit your account history.

We may also collect technical information automatically: your device type, browser type, IP address, and approximate geographic location (based on IP). We use this information to maintain platform security, detect unauthorized access, and improve our service stability. We do not track your activity outside of labubet.

How We Use Your Data

We use your personal information for the following purposes: account verification and fraud prevention; payment processing and reconciliation; account security and monitoring; customer support; promotional eligibility (welcome offers, weekly cashback, seasonal bonuses); legal compliance; and service improvement. We do not use your data for marketing purposes beyond informing you of promotions and offers you are eligible for on labubet.

Your data is stored on secure servers located in multiple geographic regions. Our servers may sit outside your jurisdiction; by using labubet, you consent to storage and processing outside Indonesia where necessary for platform operation. We encrypt all data in transit using TLS 1.2+ standards and at rest using AES-256 encryption.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only where necessary to operate labubet. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive your payment information to complete transactions. These processors are bound by their own privacy policies and data-protection agreements with us. We do not share payment details across different processors — each transaction is routed to your chosen payment method only.

We may share limited information with compliance and legal authorities where required by law. We do not sell, rent, or trade your data to marketing companies, data brokers, or any other third parties for their own use. Any business transfers (acquisition, merger, or sale of assets) would be notified to you, and your data would remain subject to this privacy policy or a successor policy with equivalent protections.

Your Rights and Data Access

You have the right to request a copy of your personal data held on labubet. You can request corrections to your information if it is inaccurate. You can request deletion of your account and associated data (subject to legal retention requirements). You can withdraw consent for certain data uses. To exercise these rights, contact our support team with your account email and a description of your request.

You also have the right to data portability — we can provide your account information in a portable format (CSV or JSON) that you can transfer to another service. This right applies to information you provided directly (name, email, birth date, etc.) but not to derived data (game statistics, calculated tier status).

Cookies and Tracking

We use cookies to maintain your session on labubet. When you log in, we store a session cookie in your browser to keep you authenticated across page visits. This cookie expires after subject to verification of inactivity. We do not use tracking cookies or third-party analytics cookies that follow you across the internet.

You can disable cookies in your browser settings, but doing so may prevent labubet from functioning correctly. We also use local browser storage to cache account settings and game history locally on your device — this data never leaves your device unless you actively sync it to labubet by logging in.

Security and Data Protection

We protect your data through encryption, secure server infrastructure, and access controls. All staff with access to personal data are bound by confidentiality agreements. We audit our security practices quarterly through independent compliance teams. We monitor our systems for unauthorized access attempts and suspicious activity. If we discover a data breach, we notify affected users within 72 hours and provide guidance on protective steps.

We support optional two-factor authentication (2FA) via SMS or authenticator apps — we recommend enabling this to further secure your account. We also enforce password complexity requirements and automatic account lockouts after unsuccessful login attempts.

Children and Account Eligibility

We do not knowingly collect information from individuals under the legal age of majority in their jurisdiction. Our service is available only where local law permits online gaming. If we discover that an account belongs to an underage user, we close that account and delete associated data. Parents or guardians who believe a child has accessed labubet should contact our support team immediately.

Policy Changes and Contact Information

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of labubet after such notification constitutes acceptance of the updated policy.

Our commitment to your privacy is central to how we operate labubet. We design our systems to minimize data collection, encrypt everything in transit, and share information only where necessary. Your account security is a shared responsibility — we protect your data on our end; you protect your password and enable two-factor authentication on yours.

If you have questions about this policy or how we handle your data, contact our support team through the in-app help section. You can also reach us by email — check your account "Support" page for our current contact address. We are available 24/7 and aim to respond to privacy inquiries within five business days.